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FAQS

  • Ordering online with Motzcleaning Services is easy, fast and safe. When browsing and buying using the  Motzcleaning  Ecommerce website you can request an order by  registering an account which will allow you to manage your account details, delivery information and simplify repeat purchases.

    Select the items you’re looking for and add them to your cart (“ADD TO CART”). If any items are out of stock in our warehouse, the website will also reflect these items as “Out of Stock”. Once you’ve added all the items you’d like to your cart, proceed to “Check Out” . If you’re happy to go ahead with the order, you can then proceed and make a price request, and you can select to have the goods either delivered to you (via our courier) or for you to collect them from our warehouse in Maseru or Mokhotlong.

    Should you select the delivery option please remember to input the delivery address and the street/postal code. Our website will provide the shipping cost and add it to the total of your order.

    Once an order has been completed online, you’ll receive an email stating your order has been received and if you chose to have the goods delivered, you’ll also receive a shipment email notifying you of the delivery details.


  • Delivery times can’t be guaranteed, however, depending on the size of your order (weight/dimensions) and your location, it may take three to five business days after your payment has been received and cleared and your order approved for dispatch.

  • Please ensure cookies are enabled on your web browser. The software we use to provide the website functionality uses a cookie that contains a SessionID to connect the various pages on our site together. If you do not enable cookies, we cannot identify you once you have completed entry of your cardholder details to be able to continue the process.

  • No, our commerce system encrypts all cookies. Additionally, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.