TERMS & CONDITIONS

DISCLAIMER

Before using any Motz Cleaning Services products available on this website, please ensure you read and understand their applications (i.e. to industry or conditions), technology (i.e. safety features), and any usage or instructional directions. Improper use can result in injuries.

PRICES

Please note that the Motz Cleaning online store offers preferential retail pricing that is not available at our retail store. We can unfortunately NOT offer an online price for any product in store.

If any product reflects an incorrect price or incorrect information due to typographical error, we reserve the right to refuse or cancel any orders placed for that product. In the event of an order being refused or cancelled which has been paid for, we will issue a credit for the full amount.

TERMS OF SALE

1. All orders are subject to availability and confirmation of the order price.
2. The final purchase will not be completed until your payment has been cleared in our account and approved by us.
3. Once your order is placed, all details are considered final. Please ensure you check your order and delivery address as these can’t be changed after the order is approved and dispatched.

4. If the delivery address details you have provided are incorrect and you need your order redirected, you will be subject to additional charges with a revised amount.

STOCK

Although this website is linked to our stock system, occasionally an item of stock that you purchase may not be available. In this instance, you will be given a full refund on that item.

DELIVERY

1. Orders are released for dispatch only upon receipt of a cleared payment in full, unless otherwise arranged (i.e. where credit terms exist).
2. Prices are all in Maloti and include VAT.
3. For international orders, you will be responsible for organising and booking your own transport and cross-border clearance. Your transporter will have to collect from our Motz Cleaning Services warehouse in Maseru. Our physical address is CNR Lebopo Street & LCS Rd. Mokhotlong & CNR Mohlomi & Makoanyane Rd Industrial Area Maseru.
4. If one or more items on your order is backordered, the whole order will be dispatched when all those items are in stock. If you would like the order shipped in separate batches (based on availability) then you will incur the separate courier charges per batch.

RETURNS AND EXCHANGES

Should a product be damaged or missing any parts/accessories at the time of delivery, you must notify us within 24 (twenty four) hours of receiving your delivery.

Collection of the product will be arranged at no charge. Once we have inspected the product and the return has been validated we will, at your choice, replace the product (if such a replacement is possible and provided we have stock of the same item purchased) or credit your account with the purchase price of the product or arrange a refund, should that be your preference.

CHARGES

When a product is returned to us and not all the accessories sold with the product forms part of this return, we are entitled to refuse the return and only to replace the item that was returned, or to estimate the value of the missing accessories and only to credit or refund in respect of the returned product.

If a product is returned that doesn’t comply with the mentioned policy, liability for the reimbursement of the cost of collecting and delivering back to the sender will fall with the sender.

INCORRECT PRODUCT(S) DELIVERED

In the event of an incorrect product delivered to you, you must notify us within 24 (twenty four) hours of such delivery by logging a return on the website

The collection of the incorrect product delivered will be arranged at no charge. Once we have inspected the product and validated the return, the delivery of the correct product will be arranged as soon as possible (if the correct product is available) or credit will be passed to your account or a refund, if that is your preference.