Before using any Motz Cleaning Services products available on this website, please ensure you read and understand their applications (i.e. to industry or conditions), technology (i.e. safety features), and any usage or instructional directions. Improper use can result in injuries.
Please note that the Motz Cleaning online store offers preferential retail pricing that is not available at our retail store. We can unfortunately NOT offer an online price for any product in store.
If any product reflects an incorrect price or incorrect information due to typographical error, we reserve the right to refuse or cancel any orders placed for that product. In the event of an order being refused or cancelled which has been paid for, we will issue a credit for the full amount.
If the delivery address details you have provided are incorrect and you need your order redirected, you will be subject to additional charges with a revised amount.
Although this website is linked to our stock system, occasionally an item of stock that you purchase may not be available. In this instance, you will be given a full refund on that item.
Should a product be damaged or missing any parts/accessories at the time of delivery, you must notify us within 24 (twenty four) hours of receiving your delivery.
Collection of the product will be arranged at no charge. Once we have inspected the product and the return has been validated we will, at your choice, replace the product (if such a replacement is possible and provided we have stock of the same item purchased) or credit your account with the purchase price of the product or arrange a refund, should that be your preference.
When a product is returned to us and not all the accessories sold with the product forms part of this return, we are entitled to refuse the return and only to replace the item that was returned, or to estimate the value of the missing accessories and only to credit or refund in respect of the returned product.
If a product is returned that doesn’t comply with the mentioned policy, liability for the reimbursement of the cost of collecting and delivering back to the sender will fall with the sender.
In the event of an incorrect product delivered to you, you must notify us within 24 (twenty four) hours of such delivery by logging a return on the website
The collection of the incorrect product delivered will be arranged at no charge. Once we have inspected the product and validated the return, the delivery of the correct product will be arranged as soon as possible (if the correct product is available) or credit will be passed to your account or a refund, if that is your preference.